Frequently Answered Questions
1. Why are you so cheap?
We source items in bulk from overseas suppliers, then ship them from an overseas location on demand, directly to you. This cuts costs as we don’t have to pay expensive customs fees on one large bulk delivery, instead it is lots of little ones. We’re not paying ridiculous rental prices of Warehouse to hold items in, so can pass those savings on to you.
2. I ordered a week ago, my delivery hasn’t arrived?
Because of our setup, items have to be dispatched from an overseas location to you. This process often takes between 10 and 30 business days. We will update you with a tracking number on request so you can gain a better idea of when your item will arrive. We definitely want you to receive your items in a timely fashion and are not running a scam. Our reputation is important to us. If you have any queries please email us at firstname.lastname@example.org. If your item is lost or damaged, we will send a replacement or refund your purchase.
3. How can I pay?
We accept credit/visa debit (via PayPal).
4. My item is damaged/faulty can I get a refund?
Yes. Simply send the item back to us and we’ll replace or refund it for you.
5. Do you have a presencial store?
No. At the moment, we have no plans to open a retail outlet.
6. Do you ship to Australia/Africa?
We ship globally, and the timeframe for delivery remains the same.
7. I ordered M but my item says XL? (substitute other sizes)
Based on information from our suppliers and using comparisons to Western products, we sell our sizes based upon their US size scheme, however some items will still bear size labels from their originating country.
8. I made a large order but not all the items have arrived yet?
We ship items out in small groups so that you don’t get stung at customs, and also as to avoid you waiting for items that may take a little longer. Rest assured, all your items will arrive!
9. How do I know my payment is secure?
We use PayPal (www.paypal.com) the world’s biggest secure payment provider for all our transactions due to the superior buyer protection they afford.